Zappos.com Shoe Store and More

I first bought a pair of shoes from this online retailer about a year ago. I liked the shoes and didn't have any issues with the transaction.

A few weeks ago, I decided to look for some new summer sandals. I like how easy it is to view styles online instead of driving to many different stores.

I really like the way Zappos site is set up for viewing shoes. They have pictures of the style in all available colors, as well as multiple angle pictures of the shoe. It sure is nice to know what you are getting! Zappos also has customer reviews of some shoe models on their site. I found this feature most helpful as the pair I decided on was said to run small.

The ordering process was a snap. I selected the free shipping option that is supposed to take about a week. Imagine my surprise when I got my tracking number that said the shoes should be delivered the next day!The shoes shipped from Kentucky and I am in Utah. Apparently Zappos will expedite some orders at their discretion.

The shoes came the next day. I really liked them, but they did seem a little small, so I sent them back. Zappos has free shipping returns on unworn shoes and you have a whole year in which to send them back! You just go online to your customer account and print out a return label for the specific order.

The new sandals came, also ordered the replacements and they arrived the next day. The new pair fit great and I was thrilled with the great service.

The only think I am concerned about is my refund. I sent back the smaller sandals on April 16th 2010, there still is not a credit on my account... I will update my post to say how long it took to get my refund for returned merchandise.

Otherwise, excellent selection, super fast shipping service, quality product.